Refund and Returns Policy
STAMFOC Refund Policy
At Stamfoc, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, our Refund and Returns Policy outlines the process for returning items and receiving a refund.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of purchase to return an item.
- Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Final Sale Items: Products marked as “Final Sale” are not returnable.
- Customized Products: Items that have been customized or personalized are not eligible for return unless they are defective or damaged.
- Gift Cards: Gift cards cannot be returned or exchanged for cash.
3. How to Initiate a Return
- Contact Us: Before returning an item, please contact our customer service team at admin@stamfoc.com or +6010-552 7746 to request a Return Authorization (RA) number.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Return Address: Once your return is authorized, please send your item to the following address:
Stamfoc Returns
Lot 2-13 Bangunan Seremban Plaza, Jalan Dato’ Muda Linggi, Seremban, Malaysia, 70100
4. Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Refund Method: If your return is approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.
- Shipping Costs: Please note that original shipping costs are non-refundable.
5. Exchanges
- Exchanges: If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.
- Process: To exchange an item, follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
- Inspection Upon Delivery: Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at admin@stamfoc.com or +6010-552 7746
- Resolution: We will work with you to resolve the issue, including offering a replacement, repair, or refund at no additional cost to you.
7. Late or Missing Refunds
- Processing Time: If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company, as processing times may vary.
- Contact Us: If you’ve done this and still have not received your refund, please contact us at admin@stamfoc.com or +6010-552 7746 for assistance.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions or need further assistance with a return or refund, please contact our customer service team:
STAMFOC
Lot 2-13 Bangunan Seremban Plaza, Jalan Dato’ Muda Linggi, Seremban, Malaysia, 70100
Email: admin@stamfoc.com
Phone:+6010-552 7746
